Contact us

Customer Service

Email

enquiry@blue.com.hk

Hotline

+852 3929 3929

+852 9559 5665

Service hours :

Monday to Friday: 9:00am – 5:30pm

Closed on Saturday, Sunday and public holidays

Address

30/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong

General Inquiries

Hotline

+852 3550 9600

Fax

+852 2907 1787

Service hours

Monday to Friday

9:00am – 12:45pm; 2:00pm – 5:30pm; Closed on Saturday, Sunday and public holidays

Enquiry Form

Please leave us your contact information, and our customer service representative shall follow up with you in 2 working days upon receipt of the form. You may also email to us at enquiry@blue.com.hk or contact our Customer Servicing at +852 3929 3929 during our operating hours. (Operating hours: Monday to Friday: 9:00am – 5:30pm; closed on Saturday, Sunday and public holidays).

My Personal Information

If I need to complain, I can...

We aim to provide high-quality services to our customers. We treasure open communication and take on every customer feedback seriously.

We welcome your suggestions. Share with us through any of the channels listed below. In case of complaints, we will conduct an independent and comprehensive investigation in a fair and equitable manner when necessary.

Hotline

+852 3929 3929

Service hours ：

Monday to Friday，9:00am – 5:30pm

Closed on Saturday, Sunday and public holidays

Email

enquiry@blue.com.hk

Complaint Management Process

1. Upon the receipt of complaint, we will acknowledge receipt within 2 working days. We will include contact details of the staff dedicated to handle your complaint.

2. We may contact you for clarification or collect additional information for a better understanding of the complaint.

3. We may share information provided by you with other teams and/ or third parties during the investigation.

4. You will receive a written reply from us, when applicable and available.

If you are not satisfied with the outcome of the resolution, you can escalate your concern to our Complaint Management Committee by email via the above contact details.

If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation:

Organization	Detail
Insurance Authority (Complaints against an insurer or licensed insurance intermediary)	Mail: 23/F, 625 King's Road, North Point, Hong Kong Email: complaints@ia.org.hk Hotline: (852) 3899 9983 Fax: (852) 3753 3812
The Insurance Complaints Bureau (Claims-/ Insurance-related disputes of monetary nature)	Mail: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong Email: icb.enquiry@icb.org.hk Hotline: (852) 2520 2728 Fax: (852) 2520 1967

Contact us

Customer Service

Email

Hotline

WhatsApp

Service hours :

Address

General Inquiries

Hotline

Fax

Service hours

Enquiry Form

My Personal Information

Hotline

Email

Complaint Management Process